PHASE I - BEFORE TRAINING AUDIT - diagnosis of current language knowledge (writing and speaking test). DIVISION - into groups according to advancement levels, aims, language needs and the students’ (time) availability. TRAINING SCHEDULING - planning the classes, deciding on the frequency of the term tests and the choice of the methods, course books and teachers.

PHASE II - DURING TRAINING MONITORING OF THE CONTRACT – the training coordinator remains in constant contact with the HR Training Department or the client's representative. Care for quick information flow in relation: TEACHER - OFFICE - CLIENT. MONITORING OF TEACHERS CLASS INSPECTION - the teachers’ classes are inspected quarterly. WORKSHOPS - methodological workshops for the teachers METHODOLOGICAL MEETINGS - teachers meet regularly in order to discuss current methodological and organizational matters. Key information is passed to the HR Training Department or the client's representative MONITORING OF EFFICIENT TRAINING TESTS - Each term ends with a test checking students’ language progress in the area of speaking, listening, reading, writing, vocabulary and grammar. ATTENDANCE - the students' attendance is monitored on every class and added up monthly and yearly. FEEDBACK - once a term, student fills in a feedback form concerning all aspects of the training. REPORTING - monthly reports covering all aspects of the training (on request).

PHASE III - AFTER TRAINING STUDENT’S APPRAISAL - at the end of the course we provide detailed appraisal of the language progress students have made throughout the whole training. CERTIFICATE - after accomplishing the training, students receive the certificate confirming their language level of advancement and the number of classes they participated in.